Covid precautions
At Casa Hotel and Peak Edge Hotel, we have always upheld the highest standards of hygiene and cleanliness, and we are proud that our housekeeping and maintenance teams are trained to consistently deliver a quality service to our guests and staff
We will continue to adapt our plans and procedures as necessary to ensure the health and safety of our guests and our staff. Of course, all based on the advice from the UK Government and Public Health England
We are ensuring our cancellation policy allows the flexibility for you to book confidently knowing you will not lose out financially if plans change during these uncertain times
With so much uncertainty, we understand that making travel plans can be challenging but please be assured, we will only open if it is safe to do so and we will be providing a restaurant and bar service appropriate to the guidelines in place. From in-room dining to private dining facilities, we will adapt to ensure your stay is a memorable occasion
Should you have any questions about the measures which will be implemented and our cancellations policy, please do contact our reservations team at reservations@casahotels.co.uk or sleep@peakedgehotel.co.uk
THE MEASURES WE ARE PUTTING INTO PLACE
Cleaning procedures
• We remain vigilant in maintaining the highest possible standards of cleanliness for our guests, with extra precautions and care taken in all cleaning procedures carried out across the hotel
• All of our linen is laundered by experienced hospitality and healthcare laundry specialists
• If you or anyone in your party is showing symptoms of coronavirus, you are asked not to travel
Public spaces in the hotel
• Following the latest government guidelines, masks are required to be worn by our guests and our staff throughout all public areas of the hotel excluding the Red Lion
• Hand sanitiser will be available upon request at reception should you require its use
Food and drink
• Protecting the health and safety of our chefs by offering streamlined menus
• Opening hours across our bars and restaurants may vary in line with updated government guidance
• Offering our room-service menu, so that meals can be delivered to and enjoyed in your hotel bedroom or suite